Community Resources
Abuse/Assault
Willow Domestic Violence Center
Rochester, NY 14604 | 585.222.SAFE (7233)
*24 hour hotline Willow Center provides a full-continuum of free and confidential services, including: 24/7 Crisis and Support Hotline, Short-term Counseling, Court Accompaniment, 40-bed Emergency Shelter, Children’s Programming, Prevention Education & Training
RESTORE - Rape Crisis Services of Planned Parenthood
114 University Avenue | Rochester, NY 14605 | 585.546.2777
*24 hour hotline Services include: Crisis intervention for sexual assault survivors and their significant others, Short-term counseling (six to eight sessions), Support through medical examinations and treatment, Advocacy and support during interaction with law enforcement, Court accompaniment, Individual consultations with professionals, Community education programs and Professional training programs
AIDS Information and Resources
Action for a Better Community AIDS Education Program
33 Chestnut St, 2nd Floor | Rochester, NY 14604 | 585.262.4330 ext.3102
Provides AIDS education and support services to the community, with many services, especially for youths. HIV testing and counseling, case management, support, and referrals for community services. Fees: none.
Trillium Health
259 Monroe Avenue | Rochester, NY 14607 | 585.545.7200
Hotline offers crises intervention, referrals and information about AIDS. The program offers support services to people with AIDS, their families and friends. Support groups, referrals to services and transportation. Fees: none.
HIV Hotline New York State Aids Hotline
800.541.2437
Anonymous HIV testing and counseling and referrals. Education and information about HIV testing is done by appointment. Fees: none.
Childcare
Action for a Better Community Head Start Programs
49 Stone Street |Rochester, NY 14605 | 585.454.2332
Early Childhood Education for children ages 1-5 years at 6 centers throughout the City of Rochester.
Western New York Childcare Council, Inc.
595 Blossom Rd. | Rochester, NY 14610 | 585.654.4720
Resources and referral service to help parents find childcare information about local preschools, daycare centers and family daycare providers. Training for potential childcare providers. Fees: none.
Alvin Wesley Child Development Center
500 N. Clinton Ave | Rochester, NY 14605 | 585.232-4330
Provides day care service to children ages 6 weeks through 12 years, designed to meet each child’s physical, social, cognitive and emotional needs; serves 151 children, two nutritious meals and a snack are served daily; free hearing and speech screenings Universal Pre-K- a program for four year old children aimed at providing an excellent start to formal education. ** Morning and afternoon sessions available
Mental Health/
Counseling
211 Life Line
Dial 211 or 1-877-356-9211 | Text 898211
A free, 24-hour confidential phone, chat, text service, and searchable online database for all emergency and non-emergency mental health, medical, and human service issues. Link to all services in the country, including poison control, mental health suicide, alcohol and drug abuse for teens. Fees: none.
NAMI Rochester | National Alliance on Mental Health
346 N Goodman St | Rochester, NY 14607 | 585.423.1593
NAMI Rochester provides support, education, and advocacy to individuals and families of all cultural backgrounds who are living with mental illness. Visit namiroc.org for a comprehensive list of local resources.
Catholic Charities Family and Community Services
87 N. Clinton Avenue | Rochester, NY 14604 | 585.232.1840
Catholic Family Center and Catholic Charities Community Services have merged to provide individual and family counseling on topics including marital problems, family relations, stress, loss of a loved one, sexual, child abuse and alcoholism, and teen pregnancy. Support groups for variety of topics. Fees: sliding scale, accept Medicaid.
Strong Behavioral Health
300 Crittenden Boulevard | Rochester, NY 14642 | 585.275.3535
Diagnosis and treatment for all mental health issues for all ages. Inpatient and outpatient services, group therapy, discussion groups, and support services. Fees: sliding scale, Medicare/Medicaid.
Finger Lakes Problem Gambling Center
(585) 351-2262
The Finger Lakes PGRC is dedicated to the positive transformation of lives harmed by problem gambling. This vision of transformation includes individuals with a gambling problem as well as their families and communities. With a focus on supporting the individual and reducing barriers to care, the Finger Lakes PGRC is truly the premier organization providing problem gambling services in the Finger Lakes region of New York State.
Youth Services and Parenting Support
The Center for Youth Services
905 Monroe Avenue | Rochester, NY 14620 | 585.271.7670
Crisis intervention and counseling services for children ages 12-20. Topics include sexuality, drug and alcohol abuse, school-related problems, personal problems, divorce and suicide. Family individual, and group counseling, short-term housing, advocacy, and support groups. Fees: none.
Boys and Girls Club of Rochester
500 Genesee Street | Rochester, NY 14611 | 585.328.3077
Programs for ages 6-18, including employment and job seeking skills, tutoring in a variety of academic subjects and physical education. After school programs, day camps and holiday programs. Fees: $10.00
Society for Protection and Care of Children
148 South Fitzhugh Street | Rochester, NY 14608 | 585.325.6101
SPCC's provides the best opportunities for a bright future by partnering with children and their families, advocating for their health, well-being and safety, and working to heal and strengthen relationships.
Drug and Alcohol Abuse
Action for a Better Community – New Directions
33 Chestnut St | Rochester, NY 14604 | 585.325.5116 ext. 3200
Services Provided: Chemical Evaluations, Individual Counseling, Mini-Mental Health Assessments, Group Counseling in English and Spanish, Relapse Prevention, Women’s and Men’s Groups, Specialized Services, Work Readiness Assessments, Recovery Care Management Services, Education Workshops and Presentations, DWI Referrals Accepted, Harm Reduction Group, Support Groups
JL Norris Alcohol Treatment Center
111 Elmwood Avenue | Rochester, NY 14620 | 585.461.0410
Various treatment programs; support and self-help programs on site, including AA and Narcotics Anonymous; programs for families of alcoholics. Fees: none.
National Council on Alcoholism and Drug Dependency
1931 Buffalo Rd, Rochester, NY 14624 | 585.426.8000
Assessment, referrals, and short-term counseling. Programs for children and families of alcoholics and drug addicts. Fees: none.
Strong Behavioral Health
300 Crittenden Blvd. | Rochester, NY 14642 | 585.275.3535
Outpatient programs for ages 18 and up. Treatment for all drug dependencies and alcoholism. Fees: accept Medicare, Medicaid and other insurance.
Alcoholics Anonymous
Rochester, NY | 585.232.6720
Self-help programs for alcoholics. Education materials about alcoholism. Fees: none.
Al-Anon Information Center
805 Blossom Road | Rochester, NY 14610 | 585.288.0540
Self-help programs for families and friends of alcoholics. Al-Anon teen program for children ages 13-19. Fees: none.
Dr. George C Simmons Counseling & Support Center
85 Joseph Ave | Rochester, NY 14605 | 585.325.8130
The center provides services to help guide positive decision making for improved quality of life through the delivery of comprehensive, integrated services including individual and group counseling and case management to overcome issues of substance abuse for individuals 18 and older. The center aims to provide an effective chemical dependency treatment program that responds to the unique needs of inner city residents in a manner that is constant with cultural norms and psychological orientation.
Emergency Housing
Volunteers of America Upstate New York
214 Lake Avenue | Rochester, NY 14608 | 585.647.1150
Services offered: emergency shelters for homeless families and individuals, supportive services, including case management and service coordination, permanent supportive housing, Project Redirect, rapid re-housing and homelessness prevention services, employment assistance, and residential re-entry programs
Salvation Army
70 Liberty Pole Way | Rochester, NY 14604 | 585.987.9540
Open Door Mission - Men’s Shelter
156 N Plymouth Ave | Rochester, NY 14614 | 585.454.6696
Services offered: short-term crisis shelter, daily meals, chapel/ bible study, clothing distribution, work therapy, 1 on 1 case coordinator assistance, job search assistance, life skills classes, and long-term placement assistance
Employment
ABC Workforce Development
49 Stone Street, 1st Floor | Rochester, NY 14604 | 585.325.5116 ext.3400
Job placement assistance and coaching. ABC's Workforce Development services targets individuals who are unemployed or underemployed.
Greater Rochester Chamber of Commerce
250 Clinton Square | Rochester, NY 14604 | 585.244.1800
Career counseling, self-assessment, and job search techniques, resume writing, workshops, job listings, a resource library.
ATTAIN (Advanced Technology Training & Information Networking) Computer Lab
161 Chestnut St | Rochester, NY 14604 | 585.232.2730
The advanced technology lab brings computer technology directly to the community-to individuals who would not otherwise have access to high quality computers and software. The SUNY ATTAIN lab focuses on family-oriented training, enabling at-risk, under employed and/ or underrepresented youths and adults to develop the technical and occupational skills necessary in today’s workplace.
Workforce Development
585 Joseph Ave | Rochester, NY 14605 | 585.325.4350
Workforce Development employs strategic techniques to assist Monroe County’s diverse population to obtain meaningful, permanent, and self-sufficient employment utilizing a well-defined employability assessment process, provide inter-departmental work experience opportunities in a variety of job skills, and provide keys to a successful job search, job referrals, and job placement services. Ultimately, to encourage empowerment and to strengthen families in an ever changing, political and economic environment.
Food Programs
The Community Food Cupboard
11 Nester Street | Rochester, NY 14621 | 585.325.4990
Provides emergency, senior and long term family food baskets.
Women, Infants and Children (WIC) Supplemental Nutrition Program
273 Upper Falls Blvd. | Rochester, NY 14605 | 585.454.2630
WIC offers nutrition education, breastfeeding support, referrals and a variety of nutritious foods to low-income pregnant, breastfeeding or postpartum women, infants and children up to age five to promote and support good health.
Family Restoration Project
360 Wellington Avenue | Rochester, NY 14619 | 585.436.0085
FRP empowers individuals to lead stable and responsible lives. To provide positive intervention within the family structure and bridge the gap between basic physical, emotional and spiritual needs. We also provide emergency food services to identified families within the Southwest Community of Rochester NY.
Church of Love
700 Exchange Street | Rochester, NY 14608 | 585.454.3270
Limited hours – Monday 10 am – 12 pm and Friday 6 – 7 pm. Services area not limited. No referrals required for women and children. ID and verification of address required.
Bethany House
169 St. Bridget’s Drive | 585.454.4197
Serving women and children only. Service area is not limited. Monday can receive services once per month. Must bring proof of address, income and ID’s for family.
St. Peter and Paul’s Kitchen
681 Brown Street | Rochester, NY 14611 | 585.235.6511
Open Door Mission
156 N Plymouth Ave | Rochester, NY 14614 | 585.454.6696
Services offered: short-term crisis shelter, daily meals, chapel/ bible study, clothing distribution, work therapy, 1 on 1 case coordinator assistance, job search assistance, life skills classes, and long-term placement assistance. Mon-Sat 8pm/Sun 7pm
Cameron Community Ministries
48 Cameron Street | Rochester, NY 14606 | 585.254.2697
Food Pantry Tuesday-Friday 9:00-11:00 by apt only. Can call or go in person to make appt. ID for all family members required.
Antioch Missionary Baptist Church
304 Joseph Ave | Rochester, NY 14605 | 585.454.6096
Food Pantry Hours: Wednesday 10 am- 12 pm
Baden St. Settlement
152 Baden St. | Rochester, NY 14605 | 585.325.4910
Food Pantry Hours: Monday- Friday 8:30 am – 5 pm (closed for lunch 1pm-2pm) –call before 4:30 pm.
Provides emergency serves including: food vouchers and groceries, food pantry delivery to homebound only, etc.
Calvary St. Andrews Emergency Food Cupboard
68 Ashland St. | Rochester, NY 14620 | 585.734.2375
Emergency Food Cupboard Hours: Mon, Weds, Fri: 9 am- 12, Tues: 11am-12, Thurs: 9am -3
Catholic Family Center - Community Resource Services
30 Hart St. | Rochester, NY 14605 | 585.546.7220
Food Pantry Hours: Monday- Friday 9 am- 5 pm
Provides emergency services including: food pantry, bread distribution, clothing, etc.
Central Church of Christ Food Pantry
101 Plymouth Ave S | Rochester, NY 14608 | 585.325.6043
Food Pantry Hours: 1st and 3rd Saturday, 11:20 am – 1 pm.
Soup Kitchen: 1st and 3rd Saturday 11:30 am-1 pm, Sunday 8-9 am
Provides a food pantry and hot meal for those in need.
Community Place of Greater Rochester
145 Parsells Ave. | Rochester, NY 14609 | 585.288.0021
Food Pantry Hours: Monday- Friday 8:30 am- 5 pm.
Provides a food pantry for those in need.
Community Food Cupboard of Rochester
11 Nester St. | Rochester, NY 14621 | 585.325.4990
Hours: Mon, Weds, Fri 9 am-12pm
Provides food for those in need in emergency situations
Dimitri House
102 N. Union St. | Rochester, NY 14607 | 585.325.1796
Hours: Mon 9- 11:15am, 1:30 pm- 4pm. Weds, Thurs, Fri, 9 am- 11:15 am.
Provides emergency food pantry services
FoodLink: Mobile Food Pantry Program
1999 Mt. Read Blvd. | Rochester, NY 14615 | 585.328.3380
Hours: Monday- Friday 8 am- 4:30 pm.
Provides a market on wheels program that delivers food directly to communities in need through partnerships with agencies in underserved areas on specific dates.
Irondequoit Community Cupboard
4275 Culver Rd. | Rochester, NY 14622 | 585.336.9107
Food Pantry Hours: Monday- Friday 8:30 am- 5 pm.
Provides a food pantry for those in need, must be Irondequoit Resident
Rochester Family Mission
388 Tremont St. | Rochester, NY 14608 | 585.436.7523
Food Pantry Hours: Mon 9 am-12pm, Weds 5:30 pm- 7 pm---Office Hours: Mon-Thurs 9 am- 2 pm.
Provides an emergency food cupboard—referrals from agencies will provide 3 days’ worth of food
St. Francis Xavier Cabrini Parish - Sister M. Regis Food Cupboard
316 Bay St. | Rochester, NY 14605 |585-287-5161
Food Pantry Hours: Monday, Tuesday 12pm-3pm. Thursday 12pm- 2pm.
Provides a food pantry for those in need.
St. Theodore’s Food Cupboard
168 Spencerport Rd | Rochester, NY 14606 | 585.429.6811
Hours: Monday- Friday 9 am- 5 pm
** Provides a food pantry for those in need.
Temple Outreach Ministry—Food Pantries
218 Murray St. | Rochester, NY 14606 | 585.563.7198
Food Pantry Hours: 3rd Thursday of the month 5:30pm- 7pm. **First time emergency: Every Thursday 5:30 pm-7pm.
Provides a food pantry for those in need.
Third Presbyterian Church
4 Meigs St. | Rochester, NY 14607 | 585.271.6513
Hours: Monday- Friday 8 am – 4:30 pm
Trillium Health NY
259 Monroe Ave | Rochester, NY 14607 | 585.545.7200
Hours: Mon, Weds, Thurs 9 am- 5 pm. Thurs 9 am-7 pm. Fri 9 am-12 pm. Closed for lunch 12:20pm- 1:20 pm.
** Provides a food pantry.